**When will my mattress be delivered?**
The delivery time is 48 hours in Spain and 4-5 days in Europe. To maintain the mattress's optimal quality conditions, we manufacture and prepare it upon order. Therefore, depending on the mattress model, the estimated preparation time for the order ranges from 3 to 8 days.
**How can I make a deferred payment?**
To choose the deferred payment option, you need to add the product to your cart and click on "place order." At that moment, you can select Sequra as the payment method and choose whether you want to pay in 3, 6, or 12 months. The first installment will be charged at the time of placing the order. Additionally, you will automatically receive an email from Sequra with all the necessary information.
**What is the side A of the mattress?**
The side A of the mattress is the one shown in the photos of the mattresses on our website www.mobelium.com.
**Do you collect the old mattress?**
Unfortunately, we do not offer an old mattress collection service. Our customers usually contact their local recycling center to handle this matter.
**How long should the mattress rest before first use?**
The mattress should rest on a flat surface for a recommended time of 24 hours to reach its original shape.
**Do you ship to Gran Canaria?**
Unfortunately, we only ship to the mainland and the Balearic Islands. We apologize for the inconvenience. Best regards.
**My husband weighs 100 kilos and I weigh 60 kilos. Which mattress do you recommend?**
For people with weight differences or overweight, we recommend the Mobelium Curvy mattress (https://mobelium.com/es/viscoelasticos-viscosoft/1361-colchon-mobelium-curvy-8445027024578.html), as it has a 30 kg core designed to prevent deformation due to weight differences between partners or for people with a few extra kilos.
**Where are you located, do you have a physical store?**
Unfortunately, we do not have a physical store, which is why we can offer high-quality products at affordable prices. Thank you very much, best regards.
**How are the mattresses packaged?**
The mattresses are shipped rolled and vacuum-sealed and should rest on a flat surface for 24 hours before first use. Thank you very much, best regards, and have a nice day.
**How can spring models be rolled?**
Pocket spring models can be rolled because each spring is in its own pocket, which prevents friction between the springs. Older spring mattresses, like Bonnell springs, cannot be rolled, but we do not use these springs due to their outdated technology.
**What are pocket springs?**
Pocket springs are an advanced sleep system where each spring is individually wrapped, providing exceptional comfort. The springs are joined transversely through rows of individually heat-welded fabric.
**What does VISCOSOFT mean?**
Viscoelastic Technology
Viscoelastic material is a highly adaptable material that helps relieve pressure and distribute it evenly across the entire sleeping surface.
**Is cash on delivery available?**
Cash on delivery is not available.
You can make the payment with a credit card, PayPal, or in two ways through SEQURA:
1. Deferred payment in 3, 6, or 12 months, with interest rates shown based on the selected installments. The first installment will be charged immediately.
2. Payment 7 days after we ship the product. SEQURA will send you an email so you can make the payment by card or bank transfer without any additional cost to you.
**What does the foam density core D25 mean?**
Higher density means more of this material is used in the production of the foam core of this mattress. Density is measured in relation to weight and volume, in the mattress sector in kilograms per cubic meter, though the volume variable is often omitted. For example, you might see: a foam of 25 kg. Higher density does not necessarily mean greater firmness, as this also depends on the combination of materials used to create the foam. However, higher density generally means a higher price, better resilience, higher breathability, and better resistance to aging, moisture, and high temperatures.